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[版主推荐]
论文:《决定一切好坏的关键,论天使公司的形成》
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《决定一切好坏的关键,论天使公司的形成》
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昨天刚刚宣布188金宝博暂停赞助猜猜擂台奖金榜,很多小伙伴表示惋惜……o(╥﹏╥)o
( T0 O9 ^2 ~- p+ G
P! b" w; m( {# e确实有的公司活动暂停后大家都非常怀念,
9 R( g9 o7 W7 y而更早时候某菠菜公司宣布暂停营运的时候,大家更是伤心
$ x5 @) G: O- u* s G但又有一小部分公司会经常被大家议论: O) X$ {8 Z1 s k
究竟是什么造成这样的差别对待?ㄟ( ▔, ▔ )ㄏ4 n: i$ _7 w& k0 a, T) }5 B: w
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( o8 k* g6 Y' G2 x9 w7 X, p首先能进入论坛的公司肯定都是有实力有信誉的好公司!
' u+ }# {! i6 J; u+ Y1 Z7 b6 U既然实力相同那又是什么会让会员产生这样不同的印象?
6 _0 Z( P. ^, m Z9 ~% B/ n0 t活动?是,好的活动固然重要,可没有好的执行,高效的奖金派发,那再好的活动也会留下污点
. c- {. k3 S( W# V, y活动只是锦上添花的,真正能在会员心里留下好印象的,只有勤劳的客服!(•̀ω•́ )ゝ
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1 N- j! T1 Q j5 [8 w s众鑫家口碑向来不错,除了她家有各种亲民福利外,) a' e) h0 m/ ~! K
也与客服妹妹每一次准时的派发奖励,公司取款到账时间短不无关系!
( C8 R4 i3 M1 H5 v0 Y$ ~1 W% n以及前段时间宣布暂停营运的公司,她家客服妹子叫啥,相信没有不知道的0 `. o" i2 c" U1 \
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188金宝博在赞助猜猜擂台奖金榜的时期,不仅活动给力,更重要的是客服妮妮妹子,每次都准时准点的派发奖励!
: ]- I) z9 _8 A. B8 |; O- f9 k9 `两年多的时间里从没有推延过一天(大部分是我这边工作比较忙,耽搁了发名单给妹子的时间),自然大家会记得他的好 (╭ ̄3 ̄)╭♡
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$ r- z4 r# `0 z) t( ~) h所以,一个能及时高效的处理会员问题,准时准点派发奖励的客服,是一个公司能否在会员心中留下天使般印象的决定因素
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不吹不黑,在解决问题和有效沟通上的服务性上,天策的版主也可以说是做到了最高级别了。
* W Q8 M+ d0 i服务业其实是最简单但是也是最难做的,咱们虽然走的是菠菜行业,但是说白了也是服务行业,因为你始终还是和人打交道,) c3 E8 S2 u e
服务的好坏直接决定了玩家对它的印象,可以说是菠菜的门面和根基了。7 s) l3 R! i4 o
服务包含的东西超过世间所有行业,它包含心理学社会学,涉及到做人的最基本要素包括诚信荣誉,
) h) o9 G2 Y5 c- r! L可能有的人觉得我说得夸张了,但是它的重要性不言而喻。0 q( D6 @ W H8 h
(曾经做过一段时间的二十几人小餐馆领班有感而发了) |
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客服妹子,某种意义上就是公司的形象代言人,妹子可爱,公司也不会差呢 |
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客服服务中 态度是一种服务因素 它本身具有价值 同时会带来效益 |
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