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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
7 V/ P' [9 Y0 {作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
" q# W2 q6 V) n8 F4 B- i最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,  v9 X6 r# `; y7 \2 |

$ `5 U4 u2 E: C# P* I' X' z新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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/ \- U/ B' Z. i关于掉单,论坛也有过不少帖子
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7 _6 ^4 b! a: b6 N3 i- h# w; B有出来吐槽的& s1 [) N+ }# C* N- s% c. e7 m
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有出来骂人的( K! T7 g. z! Y2 V& e. V. f
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有哭成泪人的! ^$ O& }+ ^7 V; }% C
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,' f! w0 K: l3 p% g  A

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/ v. j, `+ {6 `* X5 q( q0 h+ K而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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( x7 A- i' g0 ^) g' [因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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; p0 x! x' }% J. T然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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* T% j6 I6 I# L) b2 g钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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$ J) K9 d9 \2 a1 D) i5 f还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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4 ~/ H& V, s! e4 u! w3 B7 ^" {. _根源在哪里?% ]" h! S" u6 t
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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- R5 j1 B/ M, ^2 i7 b4 f. b0 g客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,
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( h" _: t  o3 L矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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" ]( J4 x% R) t/ W1 X4 a1 Y打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了% B9 y7 }3 z- P

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( x: V8 C7 }1 j  F5 v8 O! q但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,, S( O/ u; Y. Z, ^

1 D7 K1 u$ u3 O3 r2017   向那些  s+ L) M0 Z0 g* U7 g% C, N: s' R

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; F9 k! I! K  }2 E) g" G' X" D- A; G/ G陪着你笑陪着哭
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陪着诉苦陪吵闹* {% H$ i: v7 a# Q3 r

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2 [6 p  Q  N* R& H陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
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