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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
1 X5 a3 {  T! I# F作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,* N: z; M  E. g4 G! W% i
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,% I# k* a* h5 I. K/ K4 B

) o: e; W4 J& ^0 S0 Z0 o新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,," U. C, s) U, }: B) T
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' n3 `; [* j7 K关于掉单,论坛也有过不少帖子# w4 @# ?# U$ P! W! J% L5 Q/ r7 |6 Q
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( H7 b' t0 K" _有出来吐槽的
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1 C' h6 U* n, O有出来骂人的
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有哭成泪人的( q, [* u% Z; M

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4 z6 C9 b4 H, m总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,: D+ `. n1 W+ p1 _9 n8 s) F
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( j( C6 t% W) G; _而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!; C: o- k. I+ M% n' ?8 p8 `
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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( T$ I4 K4 o, n% ~8 f然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,) m% m9 p5 h# T# ^) L
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!" V& x6 b" F6 U( j/ O" G- n

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根源在哪里?
8 B0 `1 P, w; |- M根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环6 I* u. o. ~( M+ A8 ^/ p3 x  @" T6 `

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?3 a2 S. T8 f! V# q
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?. A. k$ U# h  `$ ]0 j; }8 T

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客服懂自家的支付方式的时效效性和最优化吗?
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5 e* q6 X) P2 e0 `2 k; t7 Y- F客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?: `; u0 g! i* u9 E' C/ t) ?

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# r! d$ y9 v; f/ X1 i3 d* ~& g有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?6 [5 G; Z3 ?0 Z0 ?# b- ^

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6 r2 ]5 P" z2 j6 n  `9 m还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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' z: e3 w/ J6 _/ Q打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了& }3 ?* J3 U; u/ E
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,( U% j6 Y- V& ]* z' I4 p# R7 |

" t8 Y9 s( s2 M/ }; c' G2017   向那些% U! k+ D/ }; ^- E8 b3 @& h7 |5 S0 m

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* ?! Y/ G: {  y6 X0 I) N陪着你笑陪着哭" }* N( K1 B( r' u; b

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/ ~; s0 }) U. @0 e/ t陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!8 {2 X: q: j/ k- Y8 l5 o6 a
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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