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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
5 S2 G, @; d3 ^作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
% N; P) L6 i# d最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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1 h0 x% I% G& U# S: w新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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! W( S( D+ d8 X4 a/ U9 E关于掉单,论坛也有过不少帖子( w0 V+ p' ^! G9 S7 G) P& G
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; Q1 o+ e( b6 a% S$ K. b) d有出来吐槽的
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, W) p& {" a2 O' ^有出来骂人的
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) I" t  g1 B1 c! j9 m# V有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,4 E7 I. v+ w8 ~7 Z7 m

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' \1 Z7 m( E. c2 x: K" t而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!/ U! g, O$ y& T5 i% K% t  Q! {6 }

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/ K5 \9 O$ A9 \- m因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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  e6 o  h% N6 _* X; Y6 {/ E然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,4 m( b4 V9 r) I5 v( }- i
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接着,公司站出来了:让我想一想静静,,,$ A$ a% F+ t7 e2 y0 V! m# S
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,& o/ Z2 ]: c  G) b4 c: a; \

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* U) ~$ F3 z4 M- Y& n! h* t还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
9 N2 e2 `* c! z# P4 s: I7 I# T; Z2 }6 l6 x6 G6 y

/ j" o1 e9 E, R( q+ ~  h$ n根源在哪里?% V" B: p, n# U- T. d: Q3 K$ R
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环0 H- u, S7 i$ p- A

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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! A  R  h  z( `9 |客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?
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: e0 d+ [+ d2 a# Q# l$ S5 Q; p" w; R客服懂常规问题发生后,正常解决所需时间多久吗?$ U! |# l7 r( v& u# W

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8 ^: T8 ^2 p0 v4 ^5 b& |) K联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?* L; D8 f4 }, I( [# Y+ v
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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$ D3 `: S3 x7 E- G+ L% \+ n打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了; ]3 m8 l: a: j" z; ?

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,) |. b, O9 u" j0 d
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2017   向那些- \7 J8 L3 Z# r& b7 u+ D
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$ |" f% `+ @! G6 a0 K% f陪着你笑陪着哭1 Z' v* g! Q* N% |5 i" F. {- I) @& U# v1 e
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陪着诉苦陪吵闹  A* ^7 ~8 \6 t! z# Z0 ?

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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!6 h+ D" P4 P; d0 [5 r
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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