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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走. ?8 U$ h& L2 }) O3 s% \* O0 j3 }: W
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,6 q0 z3 `, }! \& A. B0 w2 A4 @
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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( E2 H) J2 \- `9 E/ _新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,4 u  l6 a4 ?8 @$ n0 w. k3 g2 g: Q

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3 {2 o+ N( q  m关于掉单,论坛也有过不少帖子
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0 |1 V7 h9 F$ q有出来吐槽的
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有出来骂人的$ X5 u7 W8 L3 m9 r" ?4 `

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5 E: j7 X4 z' I9 Q有哭成泪人的# A+ ^) t- o; b9 L& {
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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9 A# B4 G* X$ A: m然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,4 R( Z4 z% v5 H. n! A9 V9 }( ?
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# x- L2 `# V; H1 g" n0 p, @接着,公司站出来了:让我想一想静静,,,
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' k9 P& P& L; T4 z钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,( T. @* I5 |' _2 i' V

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) N# p$ t) i7 M' ^+ o$ _还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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$ C+ U9 Z2 d% ^" ~根源在哪里?# k) y5 t) {! A# N# G4 i
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环6 L" ~+ ]% L( Q- m) v0 N: T

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+ F) o& [9 n+ G客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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- n& Q- {0 e: \7 {& E客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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. Q* k% H+ n. O: g2 X2 c, Y$ m6 w客服懂自家的支付方式的时效效性和最优化吗?/ K: l3 b2 ?. w, {# ?+ n
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客服懂常规问题发生后,正常解决所需时间多久吗?5 S: ^. _) C4 p& H

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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?* U8 w( h5 r1 ^) ~

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8 X1 Y9 S2 B2 O" M7 w6 V有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?9 Q! B  d: r8 }1 T' Z2 y

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还有太多太多,,,
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% t5 R4 j  I1 K! }: @矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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/ x, |+ L2 X7 Q7 t6 z打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了7 B0 w) A9 @9 v; J

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,3 {* R$ v- L5 C! \; m
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2017   向那些
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陪着你笑陪着哭
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% ]7 p& g5 ?8 h+ |2 @陪着诉苦陪吵闹
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) D1 {) S, Z  ~; I8 i- s/ L9 ^9 u9 q8 A陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!, `: m* X5 ~  b1 Q% C
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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