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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
" O) w' i0 N8 j3 ^3 W2 ^' y8 p& W6 G4 d% j1 S8 d4 B0 Y5 s
【会员论坛ID】：iwatch
& C$ T9 A3 u# v1 U7 P; R/ G+ p【咨询公司】： 头头- G" t" P; B/ n, I) @2 a
【咨询内容】：
* }0 t' b! E! w6 t) y
2 q+ l7 b+ Z2 b0 Y( ^2 W k& S& P昨天在你家注册了个账号，今天参加活动存了1018。
3 o& e( }/ z' F" o+ J& l. q5 ^) Y5 ^; o: f
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
: W+ L5 L7 o% |) ^8 x; n难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？. J" r! l1 @7 e+ N
8 c, i7 B8 F* {7 J* H4 n! M$ S
到现在还没回复我的资金的去向，真有这么难？+ L! W% r( o' M8 W/ _5 e, Q
2 Z0 ~! o) |; o' J" ]. F6 q2 i
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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' B# D0 y' S+ s! x }
谢谢~+ B4 i# b3 l1 x' |: _
下午就找了在线客服，一直没能解决，好像很难一样？2 M( k/ d' ?4 }/ H% }3 a) P
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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' `: B' s8 o1 v现在已经在提款审核中，但是还是没有得到任何解释。$ v( J6 O& t5 n4 I7 z, [
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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. z+ ?* X/ u9 w0 Q4 U
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5 Q) D4 Z: z' S/ y9 k& s
( ]' h3 N5 O* t& S' z这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
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* {6 z: v* C e: u8 s! N+ _只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55) X/ k+ n7 x; U% L+ {. O
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5) N# J& e$ y0 m# q5 M
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这个问题绝对不是这 ...
* W* w4 {: x, H$ y# X) z, q您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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; T# \' e# G; T: {, P7 E客服妹妹，我最后说一次。% ]( v4 H. P c$ E1 ^
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
, X. Z2 C, c6 C按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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2 f2 \: S+ r+ e& A; W. n( Y \然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。5 ~6 [- \0 {+ g& e. ]- f3 Q9 D) s
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。) d, a# Z) q4 g( g. b' O8 p
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当前离线
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本月在线: 30 分钟
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7 M6 e( Y1 ? M资金到账了，在线客服真的很不给力。
% e l& F$ v% i$ i就评一般吧。 |
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