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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走& I; C$ d: {0 e( S
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,5 U) G' y6 b  N
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,: d* e/ |1 O! X6 K

9 w, C, ?* k0 o2 c5 b7 Y# m1 N新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,5 {2 w/ N) ^' i  m) a) ^2 y; O1 X
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关于掉单,论坛也有过不少帖子
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  O9 W( E3 w8 c+ x' R1 W* g3 F有出来吐槽的
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有出来骂人的
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有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!/ P; g& t3 i& V- l. S0 y0 Q& |

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1 \2 F% D4 {/ @1 Q因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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' }1 M1 B( U& i8 @- \* Q. y  Y  j然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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. p' f# Y3 n  R5 \2 n接着,公司站出来了:让我想一想静静,,,+ C3 G6 J5 Y/ z$ }

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,9 ~4 K. P; r2 T9 s, p4 s0 i( {
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!: p& a" t+ g4 J$ \" C

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7 R# S) |! u2 f: k% k: e根源在哪里?8 j6 e+ {* k2 T6 [3 w
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环% f* `4 Q1 i1 _7 D- L" S) Z' n

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?0 y  H; X# F, H  j5 _& Y

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' G! G: }( @, Z7 W客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?, K. w  N' C9 p3 l* R
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. k% B1 T( y; D$ T  J/ u客服懂自家的支付方式的时效效性和最优化吗?  l2 H+ K6 M8 O/ c* z' G1 G% t0 U

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1 C% e2 }1 w  [% A客服懂常规问题发生后,正常解决所需时间多久吗?+ p2 f/ u; _( |! v5 W5 w

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8 Q* ?! r3 e. q! }  H2 c0 j% @联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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4 w2 ]  t$ m# Q, f* Y有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,* E- o5 C9 E! g& `- a; r

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1 M; v3 g( g" D  _矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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0 A- P. _9 H0 d+ |5 X0 t: M打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,- H8 p  C# B8 B9 B
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2017   向那些
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陪着你笑陪着哭
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陪着诉苦陪吵闹
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, a% g- L* s5 d3 D陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!' ]5 P# H; |8 f! q6 S
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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