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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走" I; W% u0 b. l
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
- \' P$ a, R" G# i8 q" p最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,' |- S4 r1 E6 B4 p9 F

# G* a$ {+ o( l/ r5 V7 h, w) j新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,( @1 L& v4 w7 V" h; ]

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关于掉单,论坛也有过不少帖子
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( h4 v: i) t8 K" U0 ]# ^* P有出来吐槽的) Z0 T$ F" G  _& g: u- h
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; O: P  |" h  C6 h: ~8 d7 s有出来骂人的
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2 {1 v: b( `1 {, P1 a有哭成泪人的! y/ `4 d# F2 p7 z

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0 k' Y0 V* e+ q, K+ z总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!5 A3 v3 h9 z# S4 k+ q

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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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2 H! S8 m7 @4 y然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,$ @% K/ \4 `6 J6 d( U  [( S4 s

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接着,公司站出来了:让我想一想静静,,,; V0 F$ k& z6 G3 ?

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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* h. Q2 u% ~0 o- T3 [- u: v还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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. B3 G3 p( i" D. o根源在哪里?! d# ?4 k' \; j4 W' B0 z' Y$ n
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?2 n  W6 W: z  [1 ?8 {, v  V, h% y1 c
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2 {% M4 Y- `4 f5 O% B5 b; X客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?7 i+ K" z3 r3 p4 r$ I$ j
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客服懂自家的支付方式的时效效性和最优化吗?7 P: M3 n4 W# X4 Q2 A6 e
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客服懂常规问题发生后,正常解决所需时间多久吗?
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4 `# _7 t5 h# _% v& U" G6 l3 X2 H联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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% r1 s& {* o3 B" [有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,% T7 n$ W, H* ^: ?/ }
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" l* L1 k$ ?1 _% x( X, e矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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+ r& K; {  \0 K, s& k打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了: {  r% u" K% Y! @; F
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! C9 V. d: ~  i  H9 ^$ Q  k但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些% @; Z, u8 O. P! R

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陪着你笑陪着哭
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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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