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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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当前离线
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
; ]! L, {/ ]' n1 C3 a4 H; N作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,, {2 M5 @3 R1 |0 P6 I, i
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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9 s$ _* K: e. ?' i新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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" Q' r6 ?) s w有出来吐槽的/ q. ^* F% _/ e
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有出来骂人的* x( f5 ?8 _1 |. q- P0 i
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有哭成泪人的; t& O# ?% M% I/ ?
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,9 y8 L. j$ R5 `& f' {; _% t C8 O
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1 t9 S8 @$ p" q5 w而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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+ `$ v! V, B6 f# N因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。! i5 R' d: t0 V9 l9 b
& I$ p5 h# f, T, s
* a0 I* ~. S2 m然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,! _. q, f3 I- C0 {
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0 @, I1 j4 A, {! l8 d" ~$ N接着,公司站出来了:让我想一想静静,,,7 G9 ?+ a4 W ?6 P$ _; o$ Y) H
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% G+ ?! k6 W3 e* A0 S- @钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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# a" h& C% V" R {0 ^# X$ x/ J0 c3 {; A6 h8 Q' E: s' K6 r( J: B
还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!" L1 T% m- T" W2 t' [. z2 p$ ^( K
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根源在哪里?
+ h5 _ g: B6 P根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环/ U# L" {) l$ F, F& v- Y
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
) ?6 ]: {# `* V# q) \& n0 `- c( d9 ]/ k1 ~; b1 @: i
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客服懂自家的支付方式的时效效性和最优化吗?' D* A: B8 L8 E( R! r# q( H
8 S; l Z' E% G& }7 }- ^, ]
5 B$ X, o2 T7 k/ D4 c客服懂常规问题发生后,正常解决所需时间多久吗?7 q# I! [$ c! O% \
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?4 q/ a' k) N5 }; _7 q L
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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' g9 @$ U I" {- }' E! G5 `还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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7 I9 O' ?0 o* s' x9 Z$ ]4 Z打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,0 Q5 j+ M) t. M. K# F c) _
* a" f* l7 C" y$ ~9 t2017 向那些
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陪着你笑陪着哭
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陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!9 J: X* _; w' L6 \0 k2 m) }1 N
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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