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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
[复制链接]
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当前离线
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
: J9 o a( G2 E# M7 T6 n) u作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,# S! s2 R$ }9 a# o. h9 O$ R
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,& w+ a( b5 t% R
* M, l- Z \% r) _新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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2 r- q' Q5 \7 [. i关于掉单,论坛也有过不少帖子0 U, Z- r2 ] U a
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有出来吐槽的
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有出来骂人的
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3 \: g/ h2 M7 u; {$ E- F+ r% o有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,! n% n! y: K" r% Z2 G
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4 @1 n- b$ @6 Q4 J9 F, G& G( q3 V2 |而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!/ n* H; d( Y9 o7 Y7 v
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) r) ~, g6 {/ E" `' T+ r# R因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。, Y+ e; D# X5 R8 x
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- \- k! Z. w0 o u然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,) |* ~6 E- |0 R7 d5 F
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接着,公司站出来了:让我想一想静静,,,* H* M, w% Q- n6 O$ M
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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$ l2 I) g3 _- l: _& d) R* r还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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2 \" r7 @, o. y+ V7 w& v
. `2 {/ w. S9 h根源在哪里?
0 O1 o3 P2 X5 B% g/ W! D# {根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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6 P9 Q9 w7 {. m5 k) A0 | @; [8 x: j
客服懂每个银行查详单,查流水,查电子单的具体操作吗? S2 f) \' b# k+ K6 _! T
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?+ ]6 W% Q s ^+ \7 C
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- {# U3 M) N* h7 y; z- m客服懂自家的支付方式的时效效性和最优化吗?
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2 j4 u8 h7 v8 \# `( J% g客服懂常规问题发生后,正常解决所需时间多久吗?
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$ ~4 k- `7 a0 o }% B' }联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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' b8 U; o+ P+ K1 d; E有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?0 L- ^8 \( Y5 w& h6 t0 o
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, f( v( Y" K: {6 D- ]还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了* L- J1 {0 w$ ]# y1 z
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
6 S/ E/ l3 C& X7 f1 [" S) s$ E& ^& N6 d' ]
2017 向那些
, z4 m: Q; b* L8 ?+ B9 F0 [1 @$ U. ?5 `0 I( Z1 _% \" B# {
& G o' y5 F) u! Q* L" I( m陪着你笑陪着哭
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7 [' b$ M0 V: W, [9 F6 s6 O- |* w B6 B8 s" S! b* S
陪着诉苦陪吵闹
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# h1 J6 e8 J( Q: G陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!+ {; t2 C0 v- e; Q
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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