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[lastpost] => 948100 如何判断值得信任的菠菜公司 1706554009 damulong1256
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来说说,作为一个论坛客服需要承受多大的压力...
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菠菜公司客服有很多种,一种是在线客服,解答着进入官网玩家的一切咨询问题
3 L4 R w/ z: x# X* W' G: Y- d, Y一种是电话客服,平时打打电话慰问下玩家,宣传一下新活动之类1 w1 _: {0 Q+ a4 Q
还有一种就是论坛客服。
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以上三种,最苦最累的就是论坛客服了,第一种在线的基本上轻松,对答基本以
9 h1 D6 F- J5 k% ~ s) n( b官方姿态回答即可,遇到耍流氓的,你还可以以断线,不礼貌为由中断谈话;6 _" {$ o4 c% u, _, @
第二种也差不多如此,而论坛客服每天奔波于论坛,发着优惠宣传贴,解决着
M9 l" W! G; X该公司的各种问题,一旦有不利于自身公司的帖子出现都需要立马解决,否则
; w1 C/ i6 D2 a4 m8 p1 ~后果不堪设想。
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论坛客服,就好比入驻论坛的菠菜公司的一张脸,这张脸长的好坏,平时给什么脸色给论坛会员看;) g5 h Q: j( F- B" }
决定了这个公司在论坛会员心目中的地位。
; u# s! m1 c, c/ [+ f# y如果你做的好,每天积极跟会员互动,亲切,礼貌,大家就会对你有好感;) ~2 c9 g' s1 b8 ^. u u& g; x) K
如果你懒,平时扮高冷,俨然一副国际大公司的爱来不来的姿态,大家就会对你厌恶.' S" o- i) H$ s0 a0 T/ b$ A0 i
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所以做一个论坛客服我觉得是压力山大的,每天来到论坛7 | b* M8 {0 Y) v8 V& \
除了完成安排公司布置的帖子任务外,还要不停的巡视着,解决各种问题
% l( b4 G. n. h& g最担心害怕的就是 ×××公司跑路,黑人之类的帖子指向自己的公司了...
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在天策,也很多很好的客服,大家也很喜欢她们,对她们多一点尊重,多一点的宽容,大家也会越来越好,遇到问题也能很好的解决,大家说对吧。
% s/ R% A5 |. q: D# ], `因为人家也是打一份工,有的时候不要太冲动,为了自身的利益,而毁了大家在论坛构筑起来的友谊,和版主们相处也是如此..! D' m- h- [8 Y4 D
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其中有两个很好的客服都走了,赛博悠悠和UED盈盈,两家都退出了市场 |
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我只是觉得作为一个赌狗的压力不会比任何一个人小的,你输的裤衩都没了的时候菠菜公司还要去理解你吗?当然抛开利益关系还是要有起码的尊重吧4 E, ^. V' B% ~5 @5 p
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多点理解,多点包容,多些沟通,多点和谐嘛。* D- u' ~! ]$ M x5 Q4 c; a
人,做什么都不容易,遇到事情多换位思考,事情解决反而简单和容易。试想,如果你找到客服,上来就着急忙慌的骂啊,喷啊,对事情的解决真是没有帮助呢, |
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说多了都是泪,都有压力!输的都认不出妈的时候那种苦逼 |
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