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[lastpost] => 948100 如何判断值得信任的菠菜公司 1706554009 damulong1256
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来说说,作为一个论坛客服需要承受多大的压力...
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菠菜公司客服有很多种,一种是在线客服,解答着进入官网玩家的一切咨询问题
/ X% X# @9 d7 F1 @/ S4 W5 C一种是电话客服,平时打打电话慰问下玩家,宣传一下新活动之类
" \* b4 X8 x, `: T H还有一种就是论坛客服。' V$ I( A5 m/ ]
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1 w5 M6 E7 r/ L3 Y$ ] I( T' ?/ ~
以上三种,最苦最累的就是论坛客服了,第一种在线的基本上轻松,对答基本以
$ ^0 q8 Z) T) m官方姿态回答即可,遇到耍流氓的,你还可以以断线,不礼貌为由中断谈话;: d1 J e# G; m$ [5 U1 x* r8 b& g9 f* ^
第二种也差不多如此,而论坛客服每天奔波于论坛,发着优惠宣传贴,解决着; ^8 |, s$ v3 w% f6 a
该公司的各种问题,一旦有不利于自身公司的帖子出现都需要立马解决,否则
2 {3 b/ C% B( z# D$ [1 N后果不堪设想。; O$ y5 P9 K( q
9 m! `% {3 I8 o: R% w+ X. _ ?" L& y* L: f6 V
论坛客服,就好比入驻论坛的菠菜公司的一张脸,这张脸长的好坏,平时给什么脸色给论坛会员看;
9 C" a! t! r7 L* z# Z3 N! S# G) ^) X决定了这个公司在论坛会员心目中的地位。
- T ]( [+ B5 q' x$ S9 p如果你做的好,每天积极跟会员互动,亲切,礼貌,大家就会对你有好感;, a$ x6 J. Q) {7 {
如果你懒,平时扮高冷,俨然一副国际大公司的爱来不来的姿态,大家就会对你厌恶.
]- f0 _# p+ @; M% q# W3 o2 Z g: n. L7 l; p+ s+ m
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所以做一个论坛客服我觉得是压力山大的,每天来到论坛
3 p' }5 @6 V7 |6 [1 h除了完成安排公司布置的帖子任务外,还要不停的巡视着,解决各种问题4 t' e8 H# Q5 S# E1 h% ^0 W) D* R
最担心害怕的就是 ×××公司跑路,黑人之类的帖子指向自己的公司了...
$ t% t/ o& E# [, C- D* }/ t! E" C8 z" H. Q+ w
9 u8 D' V2 G0 |& M% O+ s
在天策,也很多很好的客服,大家也很喜欢她们,对她们多一点尊重,多一点的宽容,大家也会越来越好,遇到问题也能很好的解决,大家说对吧。
9 C9 K. A" _- z9 E- q% g# r" g* w因为人家也是打一份工,有的时候不要太冲动,为了自身的利益,而毁了大家在论坛构筑起来的友谊,和版主们相处也是如此..
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其中有两个很好的客服都走了,赛博悠悠和UED盈盈,两家都退出了市场 |
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我只是觉得作为一个赌狗的压力不会比任何一个人小的,你输的裤衩都没了的时候菠菜公司还要去理解你吗?当然抛开利益关系还是要有起码的尊重吧) |( B4 z+ U' ]- Z
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多点理解,多点包容,多些沟通,多点和谐嘛。& V& Y5 H2 y3 N# @
人,做什么都不容易,遇到事情多换位思考,事情解决反而简单和容易。试想,如果你找到客服,上来就着急忙慌的骂啊,喷啊,对事情的解决真是没有帮助呢, |
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说多了都是泪,都有压力!输的都认不出妈的时候那种苦逼 |
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