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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
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【会员论坛ID】：zetia
9 }2 v" U5 b! |% k: I【咨询公司】：热博RB88
; r, W7 a' L& `/ v4 M, w# r【公司账号绑定】：已绑定3 @2 Q0 g5 d7 ^9 \
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。9 }5 C+ Q; v6 e0 m% W
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【事件描述】& q1 C2 j4 E: m, c
; e% u T; j0 e, j5 z欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。4 P7 x4 Y' Y1 Z2 X
7 ]0 Z* M, z- H4 O& z8 o【相关图片】：见描述正文
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* k% g& o! i, w: m存款及下注图片：' N! n$ z* X& K+ z9 a
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热博处理提款数据图片：4 y5 }9 Z T {! l/ h" O4 w5 h
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: b1 @6 M: l2 J4 @ m; x客服聊天数据：. E$ Q3 R4 Y; w @) Z
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
9 W+ u5 g& X' y6 z! `
2 c, v- a7 i9 E8 w* p; ~哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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% ^6 |/ u2 \! z) q j% e; O
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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9 }! \% E) x) Y8 L' M( `3 @我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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当前离线
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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当前离线
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/ a1 X8 o4 [5 X3 H) G. S
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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4 s/ b+ R5 ^3 j, _# {5 t哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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: i1 d o' B, `8 B* E7 j. `
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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# i3 _$ h' r4 e明白的，我已经联络了客服，你这稍安无照 |
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当前离线
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+ x' q4 q! g: f# Z' v$ v是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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) I& |7 ^ J8 Q2 ]* D这当然可以，我这帮你编辑了就联系客服 |
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当前离线
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4 L# c; ?' M1 `& s" m0 c正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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