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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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【会员论坛ID】：iwatch- ~' K6 X; M3 F6 N
【咨询公司】： 头头
6 ]$ p3 C1 D: }: c8 p, P. N6 ^【咨询内容】：* K5 ?- ?) X2 D1 l
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昨天在你家注册了个账号，今天参加活动存了1018。: c" B) F7 A7 _
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中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
& @+ ^. K8 i( }- p3 }, X难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？7 F" ]: j7 n0 N! u# E l$ y, u
& K8 O' j% g# T( p- U到现在还没回复我的资金的去向，真有这么难？
0 b6 F, ]+ `' z3 P, \& t4 {/ Q9 q/ [
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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3 f b& l0 j, k8 [4 h9 V
谢谢~
$ B% M9 q% n& `下午就找了在线客服，一直没能解决，好像很难一样？
5 Z. [5 s4 \& ]; u6 t7 D这庄可能太小了，老板兼会计，老板娘做客服？ |
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当前离线
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。+ |' J# M, V1 J
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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当前离线
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8 W3 E1 n0 r" V现在已经在提款审核中，但是还是没有得到任何解释。
7 d0 z6 X# Z& I& x: ^+ h如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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当前离线
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6 \! Q4 d: H1 y- T6 ~& D. E当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.56 ]3 \, c$ i9 f0 T/ n7 i
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。1 _( r* ]7 o* g1 l6 l
' {% v1 E. O9 X$ L. E* W# r" {只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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当前离线
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iwatch 发表于 2017-8-15 10:55
+ M/ J6 @" _2 ]" d3 B M- v0 |% N当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.51 c5 q; j! l$ S" X! `& h
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这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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客服妹妹，我最后说一次。
4 _! y/ m/ {# d: P: c) W: C昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
: {+ j2 C/ T+ o0 [3 l: x按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。2 v$ b4 s# U' ^7 Y6 N
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 2394 小时
本月在线: 2 小时
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& {: Z; i2 A0 D* x! I; z资金到账了，在线客服真的很不给力。4 `1 I ^* s+ x
就评一般吧。 |
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