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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 , `' N# s# e* h& t1 o
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【会员论坛ID】：zetia
/ Z' a/ H% Z- o& F: \# `# U1 S' w【咨询公司】：热博RB88
. v* F' g1 L+ z; f7 } S& _! W4 s8 J【公司账号绑定】：已绑定8 a" w, S6 y$ y
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。4 Y+ ^: O1 ~! u% G2 X
4 V4 y) h; X- L: t【事件描述】. W9 N+ C# H1 W
3 C3 }# [7 A# a4 P* ^
欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。% Q! z, {3 Y) ~+ c" w/ i
/ p) \4 q2 W& C& t' A8 t4 O7 g【相关图片】：见描述正文0 L( S; R/ R3 ~6 J
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- d) c7 ^7 f8 o( z存款及下注图片：9 }$ r0 G/ X7 T5 p0 }6 d1 E* P/ ~' K
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2 E$ R1 m3 _' J/ Q4 f8 X M6 `热博处理提款数据图片：
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客服聊天数据：
) ?0 f4 z' H- {5 c5 j& r& {# f* b; k+ F7 J k" m4 H1 w3 @
9 L M) n, `8 b' R8 ~
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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4 e# V- s/ X/ M' n: P# q正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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% W9 G) k) k( P' x! F
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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. r5 Z8 o% ~# C3 D9 z' A+ n/ G5 h是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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4 n% M- m& _0 o' J" Q5 G9 d: J
明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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' @3 c& c: p* c+ w4 e# J
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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' t6 n: M; [% y$ N4 X ?
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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" {$ M7 x2 k1 W$ ~% Z我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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. ~9 h% I; }! K' }9 S明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 : t. L( Y& N! N, c' a9 v( R2 y
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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