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[lastpost] => 948100 如何判断值得信任的菠菜公司 1706554009 damulong1256
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来说说,作为一个论坛客服需要承受多大的压力...
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菠菜公司客服有很多种,一种是在线客服,解答着进入官网玩家的一切咨询问题4 R' d! \) k$ g" _! H! u
一种是电话客服,平时打打电话慰问下玩家,宣传一下新活动之类8 u. m" ^( X8 ?, A
还有一种就是论坛客服。( U8 i3 J" t$ ~ p; U) \
5 l* ]- i4 K# O* Y' m/ B8 R5 Y- j# l' k3 q1 x( Y4 \
以上三种,最苦最累的就是论坛客服了,第一种在线的基本上轻松,对答基本以
8 v ]& ]6 b d, M1 `' S. |官方姿态回答即可,遇到耍流氓的,你还可以以断线,不礼貌为由中断谈话;) h0 @" `$ d$ f7 S4 V" S- I
第二种也差不多如此,而论坛客服每天奔波于论坛,发着优惠宣传贴,解决着
- @+ {- e2 Q1 M( v$ J7 O该公司的各种问题,一旦有不利于自身公司的帖子出现都需要立马解决,否则
* }- `) u, @. J+ |后果不堪设想。" k5 h2 k( s4 \
6 i' E0 p9 l; ~6 B- ~# Q) |- C" ~8 m* E) S
论坛客服,就好比入驻论坛的菠菜公司的一张脸,这张脸长的好坏,平时给什么脸色给论坛会员看;
4 V* y# E5 S1 ?$ C: P5 ^决定了这个公司在论坛会员心目中的地位。
9 M! k- ?4 ?8 f, {8 R2 u0 L* e如果你做的好,每天积极跟会员互动,亲切,礼貌,大家就会对你有好感;
, J& M. O* Z* i9 _; _如果你懒,平时扮高冷,俨然一副国际大公司的爱来不来的姿态,大家就会对你厌恶.8 a$ y8 J8 W& e c9 V6 ]& b
8 A C5 D) C( R
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所以做一个论坛客服我觉得是压力山大的,每天来到论坛3 C& ^1 i1 E9 ~" d
除了完成安排公司布置的帖子任务外,还要不停的巡视着,解决各种问题' ~' R( N r, t9 E
最担心害怕的就是 ×××公司跑路,黑人之类的帖子指向自己的公司了...8 Y, Z0 R, O- r4 q+ |
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在天策,也很多很好的客服,大家也很喜欢她们,对她们多一点尊重,多一点的宽容,大家也会越来越好,遇到问题也能很好的解决,大家说对吧。 ]* Z2 t1 ~( i
因为人家也是打一份工,有的时候不要太冲动,为了自身的利益,而毁了大家在论坛构筑起来的友谊,和版主们相处也是如此... q7 M8 }! e, C" m* @
* z& `# l, I7 D% E9 G1 r' p8 v6 I2 a4 ]" W- P7 n' y5 ~3 F
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其中有两个很好的客服都走了,赛博悠悠和UED盈盈,两家都退出了市场 |
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我只是觉得作为一个赌狗的压力不会比任何一个人小的,你输的裤衩都没了的时候菠菜公司还要去理解你吗?当然抛开利益关系还是要有起码的尊重吧
9 ^' ~ w5 k% |5 N7 p/ @ |
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多点理解,多点包容,多些沟通,多点和谐嘛。7 U6 h# o0 ]- r2 ]: M
人,做什么都不容易,遇到事情多换位思考,事情解决反而简单和容易。试想,如果你找到客服,上来就着急忙慌的骂啊,喷啊,对事情的解决真是没有帮助呢, |
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说多了都是泪,都有压力!输的都认不出妈的时候那种苦逼 |
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