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【会员论坛ID】caj998 【咨询公司】：万博 【公司账号绑定】：已绑定 【咨询内容】：今日凌晨04：44 在平台内转账8677.77元 但是进入投注平台后资金却显示为0； 期间未进行任何投注或者提款，资金却消失为0 ； 随后与客服多次反应，客服每次以技术部门正在处理为借口，事发至今以接近20小时，资金消失问题仍未解决； 过往此类事件虽然经验发生，但是不出1小时都能解决，不知为何此次处理如此拖拉，希望此贴能引起万博客服重视，帮忙解决问题。 以下为账户所有操作交易记录和账户余额截图
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本帖最后由 天策-五毛 于 2021-9-2 09:28 编辑
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楼主您好关于您在万博转账的问题我会联系客服，但是客服已经下班了待客服上班在回复。以下是这次的咨询事务跟进，方便楼主检查。 ----------------------------------------------------------------------------------------------------------------------- 跟进情况更新： 2021-8-30 23.47【接受咨询】——— 版主-柳妞已接受咨询并留言给万博客服 2021-8-31 12.16【会员补充】——— 截至到今天账号还没有到款 2021-8-31 15.45【客服回复】——— 万博客服-婷婷已经联系相关部门检查，目前等待相关部门的回复。 2021-9-01 12.23【客服回复】———万博客服-婷婷告知已经于18:44 为会员手动补上资金，也私信通知了会员。 2021-9-02 02.09【咨询结果】———会员给予好评。 & R `$ R& C4 D, H; F9 p8 @
/ v8 h4 T b, b评价说明： 1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理 2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 + w9 {* v# G. y6 C+ E+ a- _
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您好，婷婷已向相关部门提供资料查询，目前尚未得到回复，后续有结果将第一时间再次回复给您，再麻烦您耐心等候通知，谢谢。 |
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* U: K" G* b- m4 L5 M* m; |" a谢谢版主，万博到现在还没处理。 |
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/ W1 ]% [$ q/ ^# q% B: s, ?0 y就不懂了 这么大的公司 处理这么点转账系统的问题 要处理这么久
3 f5 x0 i. H6 l/ n, o' O8 Y1 V# k/ r现在都36个小时了，一直说技术部门在处理，你们技术部门什么水平要这么久？& {7 P: k3 ?) |4 K; t6 Q
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caj998 发表于 2021-8-31 16:05
. p1 r8 |/ E$ W0 I! L就不懂了 这么大的公司 处理这么点转账系统的问题 要处理这么久
! x8 _( P+ w$ v) S( |4 h% l现在都36个小时了，一直说技术部门在处 ...
应该是要检查问题在哪再进行修复，可能需要花一些时间处理，所以才会那么久，您耐心等待版主这里会持续帮您向客服跟进，跟进进度您可以在2楼查看哦 |
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客服已站内信息告知和协助解决好了，麻烦您给予本次咨询评个价，结束本次咨询，谢谢 |
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5 T7 l7 \/ _' c0 i9 t7 ]$ W% k
好评 谢谢 |
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