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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo, O0 u4 r+ f' d6 }+ o# c/ }
【咨询公司】：E世博; y% s, c8 g, f/ z0 }( g
【公司账号绑定】：已绑定
* e' k0 Z. I) Y【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
7 T% c' ~& z* {, u w# q& U4 \* E2 e 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。 F9 W5 H' }4 {! w& B: F1 ]
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
8 W) j3 b6 D- }7 R7 l: d+ @8 Y 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。; R, W- P }2 h* D! t
另外，建议提升网站安全措施，否则让人很不放心。
# t& R* ~) N9 B2 C# s1 E" V( m! U* \5 D( f
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 ( q% }, Z) N7 z% ?3 z
( e0 i1 d' x0 N* E# U好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。) i X4 a/ \7 c: D# G. N1 v3 V
--------------------------------------------------------------------------------------------------------------------
# u6 Y7 g2 c6 X! Q, g, q跟进情况更新：
3 @6 Q: }( T7 S& c8 T6 c3 `2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服1 s8 c5 U9 |% q) N7 L! o
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。. P# I. w3 N; ~; o
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
3 v' t* s3 w# b) b2022-10-27 14:24 【会员评价】—— 中评
- T+ i4 Y5 ~! p" @+ s9 E8 J9 B# \- N! Y+ U4 A
评价说明：/ ]5 D& V7 ], O7 o5 j, Y
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
7 Y6 h: Q- t1 A0 S/ F/ o7 b2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。! F' X9 P! h6 a2 K) p I
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哥哥您好
7 c: e6 p3 [2 X2 }% d! ve妹已将您的状况回报给相关单位了！# {/ |6 v( W( B: X6 O0 Q
请哥哥放心，公司会尽快协助您的问题的～3 z( `0 b, T8 L- G" b5 |, f0 Z
由于妹妹权力有限，无法了解详细原因 :(
/ Y( _" l4 Z0 S; g' }* U% ]如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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