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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 6 U# K# m1 r+ t4 P
- W" N1 t" W Q, S* b5 L' `9 W【会员论坛ID】：huarenh
6 {1 Y# D t( C【咨询公司】：12BET
' n- ^( V4 B( y6 m0 Y【公司账号绑定】：已绑定; X8 f. U) {# n9 J/ O, q
【咨询内容】：
' t5 R. f, Z, ?8 C$ R7 A
9 s$ D6 u' N% n: f 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
7 F" x- X" L2 p/ d6 p 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 4 P+ r$ r8 A" m \, e
6 k3 b5 W4 M# k" a/ C" I
问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
2 d" t, c2 `" A! q$ L* O. L2 g-----------------------------------------------------------------------------------------------------------------------
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0 u. s* x& m( b8 o& S* l跟进情况更新：6 L$ S# L. V7 C2 e, C! A* e+ F
! |/ x$ H5 F- y7 k- A1 q2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
& i( `9 P+ k% N& Q7 i2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况 S+ ^0 N# v$ q/ d7 J9 J: A4 b8 q
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
4 p3 z3 \) P, b+ e2 w% K8 k2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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5 C4 c4 S2 x) P# k- z评价说明：
5 z/ m' B; u' U2 `, O1 _/ i! N* @
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
( s6 A S* j# l2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 176 小时
本月在线: 2 小时
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当前离线
经验:
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活跃币:
策小分:
总在线: 80 小时
本月在线: 1 小时
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6365 小时
本月在线: 22 小时
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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没有联系我……/ j/ h) ?$ D& y8 L
第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6365 小时
本月在线: 22 小时
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* h- y; L) N! Y) c+ l+ x2 y
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6365 小时
本月在线: 22 小时
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( I% T3 p* `0 m; w
楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）2 H) ?6 ]2 a( z. B. k; P& h6 V3 o' D
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