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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
/ q" F. `1 B5 U" z: `; S【咨询公司】：E世博
% i+ E+ d! `% h2 o [【公司账号绑定】：已绑定# A8 h- T: w. j4 C% M/ e" k6 ]5 Z& i
【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。% j$ ?- p# u* u0 i# I/ C4 x
咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。! _: }$ T1 @/ L- y" I" B$ p
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
# u* o- X% {, k6 N6 Z2 w8 Y" J1 h 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。7 D2 w$ s5 {: Q3 ]; h
另外，建议提升网站安全措施，否则让人很不放心。9 L, f8 `& n- K( R
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
5 i, P$ c" z5 z) N1 @& V--------------------------------------------------------------------------------------------------------------------7 Y# a5 n3 a2 o( p; v
跟进情况更新：
# L+ _* f1 t6 }7 u; |! r2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
8 S* }4 z: [) g8 U. x, X; y& N. ^2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。# D3 o1 A" n% w% |- X9 Q4 ^
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价4 w* D1 _; Q7 J! D: x1 c
2022-10-27 14:24 【会员评价】—— 中评: r; a5 u; t9 K2 ~; b2 b9 B8 D( F2 W
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评价说明：
* @- t7 E) U5 H7 L9 t% V9 ^3 w1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理6 F$ j0 x' R' [) i+ o9 A0 |
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好
( z9 {3 f% { E2 a9 k6 E: t' Me妹已将您的状况回报给相关单位了！
7 D5 Y8 D. ?9 g$ i- {2 X1 ~% r( q请哥哥放心，公司会尽快协助您的问题的～+ s$ i- v0 {& D& T& R
由于妹妹权力有限，无法了解详细原因 :(0 ~2 v2 \: q X; d, |) k0 J, R
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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