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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
1 j6 Y/ l* v* l. G& r$ J+ ^6 P- \2 Z
% W% I* ~% }: L【会员论坛ID】：huarenh; `7 p Y- M+ u
【咨询公司】：12BET
7 `! W" t' o: V1 Y2 c: A9 g5 V【公司账号绑定】：已绑定! X" @" C1 y0 A$ O% c; J# ~8 g
【咨询内容】：
& ?& U# w! L& r( D
; p& o, p, l" Z; A6 q 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……# \" A( ~. ] W o I1 Q: U0 I
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。) ]5 ?+ f% u' P5 Q, ?5 I% ]. Q
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
l5 a7 X5 D; p2 M( r5 J! g
$ X3 G1 Z! M. X6 E- _0 j2 J$ a问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
+ H( a& v7 G5 P* @5 J/ w$ F! L" F-----------------------------------------------------------------------------------------------------------------------
8 s5 \6 {' ^$ U( k7 a0 Z5 m% q# l/ a* i0 w8 e3 `0 N
跟进情况更新：- Z& I" g" u9 Z5 _6 l
8 ? y8 b. N4 W. b7 U2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
5 q: D1 P$ Y) T6 L$ z2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况1 q# x$ ^$ @8 A7 Y; \4 D7 j+ V4 |
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号) ~0 d$ ^3 u+ K, _; G) w
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
( J# |6 c2 V* s' s5 T+ o R3 R& Y& m F( [
评价说明：
3 V9 x+ c4 L$ J
; n# ~5 f, T% L1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
5 N5 Q, I! O1 t3 g4 \2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 181 小时
本月在线: 0 分钟
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当前离线
经验:
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活跃币:
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
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2 E* f+ T4 e! _/ R% @+ P没有联系我……
8 X) F% {1 ~( a; m U& Y3 ~' A第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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" c' a' q5 K0 j' h好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评2 c M9 u" d B% ~4 X
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）( u, P# a" `' r- j4 {7 t0 y6 V
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